CASE STUDY

The Challenge

Hundreds of the Beaumont ACO’s physicians and managers accessed documents through the portal at beaumont-aco.org. Documents are uploaded and stored on the organization’s website which utilizes the Sitefinity content management platform. The portal is only accessed using a membership-based login. Doctors are only able to see documents that they are allowed to see based on what group they belong to. There is also an LMS (Learning Management System) where physicians can take courses and receive credit.

The goal of this project was to create a mobile application, made for both Android or IOS devices, that took advantage of the existing portal functionality in Sitefinity. Beaumont ACO needed a simple, cost effective mobile-based solution that gave its members faster and much easier access to these documents. In addition to accessing documents and gaining access to important announcements or information, security was a crucial factor. The team wanted to have a much more secure biometrics login process for the app. Overall design and usability was also important, with an improved and attractive user experience.

The Solution

After some great discussions and discovery sessions with the Beaumont ACO team, the solution started falling into place. A brand-new mobile app was created and developed for both major platforms – Android and Apple’s IOS. New mobile-only templates were created for all the existing documents and pages that were managed via Sitefinity. The new app design involved wrapping these new templates so that the mobile experience was completely comfortable for the users.

With a streamlined front end, it is also important to make sure that the process of managing the content remains easy and user-friendly. With this in mind, the solution developed allowed for all content documents to be pulled directly from the website database, and then delivered to the mobile app. That way, the ACO admins did not have to change their existing editing processes and could avoid having to reupload the same content twice.

For added security and easier login, a new biometrics-based login process was created from scratch for the new native app, pulling all the needed information directly from the very versatile Sitefinity content management system. Biometrics – using physical characteristics, such as facial or fingerprint recognition – add a major layer of security and peace of mind to an already safe and secure system.

The Result

All this great collaboration and hard work resulted in the administrators at Beaumont ACO being able to deliver a much better web and mobile experience for its members. Duplication of work was avoided as existing documents were made available in an easy-to-use mobile application. And it was all created using the most up-to-date secure way with the new biometric sign-in process. This will not only result in a more efficient way to manage and deliver content and important information, but it will also help the physicians and all ACO membership users become more involved with the ACO management team. And, with these new enhancements, delivering announcements and more personalized messages could also become a major part of the new process - allowing even more collaboration between administrators and physicians and the ability to send more targeted action items and content to specific ACO members.