CASE STUDY

The Challenge

A major challenge existed, involving not only a need for technical expertise, but also the ability to work in tandem with other vendors and software systems. One of the most crucial steps in the rollout of the MiFILE initiative in Michigan is the interface process. The SCAO office recognized how challenging both the interface discovery and integrations implementation aspect were. However, the administrators at Washtenaw and at SCAO knew that Enqbator had the knowledge to help. Enqbator was tasked to bridge the technical gap between two major software systems -- Tyler’s Odyssey Case Management System and the court’s electronic Documents Management System, managed by ImageSoft -- in order to deliver the final, successful e-filing process for the client. The main challenge of this project was that the two systems were working independently of each other.

And, for the entire new process to work, information needed to be shared between the systems. This was a huge undertaking that required strategy, patience, and teamwork. The teams at Enqbator, ImageSoft, and Tyler were happy to team up and work together toward a solution. The need was urgent because each day without a solution in place meant more manual work for the staff and a less efficient process. The initiative launched by the State of Michigan was vitally important and a total solution was need quickly. Enqbator, having already implemented a similar solution for the 3rd Circuit Court in Wayne County, Michigan, could contribute both historical and technical knowledge and help the team.

The Solution

After working together with the client and other vendors involved, the Enqbator team was able to provide a web service solution that would create a bridge, or integration between the courts electronic documents system and its case management software. Enqbator’s developers leveraged real-time APIs to process the case information, documents and financial data and then verify the data conformance with business rules, enabling the updating of the Odyssey system in real time. As soon as the information was approved by the court clerk it was able to come through Enqbator’s developed system where the data is massaged and then delivered seamlessly into the court’s system. Enqbator was able to make the data talk to the court’s case management system.

Case filings then end up in the court’s system as if someone physically took the hard copy documents directly to that court, or as if that person were present at the court typing in the information. The integration of these systems posed several challenges as huge volumes of data needed to be processed. Working closely together though, Enqbator and the other vendors were able to tackle the unique requirements of the clerks at the court. Aside from just hard work and creativity, the Enqbator team used their subject matter expertise and collaborative approach to accomplish the court’s goals.

The Result

Efficiency in the world of courts and public safety is one of the most important things that can be achieved. Working closely with all parties involved, the Michigan State Court Administration Office (SCAO), ImageSoft, Tyler, and the Washtenaw Trial Court, Enqbator created the vital piece in the puzzle, enabling the Washtenaw Trial Court’s ability to take full advantage of the MiFile System. Each vendor involved played a huge part in this process. Enqbator was excited for the opportunity to work alongside these knowledgeable teams and help solve a major need for the court systems.